The General Jackson provides accessibility for our guests with disabilities as follows:
Boarding Ramp – The ramp that leads to the General Jackson has an incline from the dock onto the Texas Deck of the General Jackson. There is also an inclined ramp on the dock that leads to the Main Deck of the boat.
Texas Deck / Clerestory Deck – There are two (2) inclined ramps (Port and Starboard) leading from the Texas Deck to the Clerestory Deck for guests to access the retail shop and the Heritage Hall lounge. Doors to both of these areas are 36” or more in width. This deck is also the uppermost deck with access for the onboard elevator. Guests wishing to utilize the elevator can do so with the assistance of a General Jackson crew member. The restrooms located on this deck are not wheelchair accessible.
Upper Deck – The balcony level of the Victorian Theater is located on this deck. The deck from the elevator to the balcony is flat for Tables 51 – 75. There is a step up to the second tier of the balcony where Tables 76 – 80 are located, however an aluminum ramp is available to over this step for guests sitting in this area. The next tier in this area is one step up and provides access to the covered Upper Deck Bow. The aluminum ramp would be required for this step also. A General Jackson crew member will assist with the ramp upon request. The paddlewheel observation deck is also located on this deck. The deck from the elevator to the back of the boat to view the paddlewheel is flat with an incline provided from the doorway onto the deck area. Windows have also been provided in the bulkhead for viewing of the paddlewheel. The restrooms on this deck are not wheelchair accessible.
Main Deck – The main floor of the Victorian Theater is located on this deck. The deck from the elevator to the main floor is flat for all tables. Crew members will assist in clearing a path for those in wheelchairs who need assistance. The only accessible restrooms on the General Jackson are located on this deck with the Women’s being on the Port Side and the Men’s being on the Starboard Side of the Main Deck Bow. The deck is inclined that leads from the door to the deck on the bow of the boat.
Hurricane Deck – This top deck of the General Jackson is not accessible by elevator, but only by two staircases. There are no restrooms located on this deck.